Company Description Elite Spa Group is dedicated to the transformative power of relaxation and self-care, creating welcoming spaces where guests can unwind and recharge. Our spas are carefully designed as sanctuaries that rejuvenate mind, body, and spirit through high-quality treatments and personalized service. Team members are encouraged to deliver thoughtful, attentive experiences that help clients feel restored and valued. Elite Spa Group promotes a supportive workplace culture focused on wellness, professionalism, and exceptional guest care.
Role Description The Spa Coordinator is a full-time, on-site role based in St. Catharines, ON. This position is responsible for welcoming guests, managing the front desk, and ensuring a smooth flow of appointments and spa services throughout the day. Daily tasks include scheduling and confirming appointments, answering phone and email inquiries, processing payments, and maintaining accurate guest records. The Spa Coordinator supports spa staff by coordinating treatment rooms, updating schedules, and communicating guest needs. This role also involves addressing guest concerns, providing knowledgeable information about services and products, and helping maintain a clean, calm, and professional reception area.
Qualifications
- Strong customer service and communication skills, with the ability to engage guests in a warm, professional manner.
- Experience with appointment scheduling and receptionist duties, including managing calendars and coordinating guest flow.
- Professional phone etiquette and comfort handling multiple calls, inquiries, and messages efficiently.
- Organizational skills, attention to detail, and basic proficiency with scheduling or point-of-sale software.
- Ability to work on-site full time, including evenings and weekends as needed, and remain calm in a fast-paced environment.
- Previous experience in hospitality, spa, wellness, or a customer-facing role is an asset.
- High school diploma or equivalent; additional training in business, hospitality, or administration is beneficial.
